The Elegance Bed Company Guarantee
We take great pleasure in providing excellent customer service as a reliable source of high-quality bedroom furniture. As a norm, we provide all of our clients with a guarantee on every item. This gives you long-term peace of mind when making purchases from us and protects you while you shop.

⦁ The manufacturer offers a 3-year warranty on all of our items. If any of our products don't fit this criteria, it will be mentioned in the product description.
⦁ Please do not remove the original labels that feature on your product. This will automatically void the warranty.
⦁ Please note our warranty covers the manufacturing defects such as issues with the materials and craftsmanship.
⦁ Our guarantee is in conjunction with our Terms and Conditions, and also the British Law.

The Guarantee shall not apply when:

⦁ The product has been soiled or stained in any way.
⦁ The product was damaged accidentally after delivery.
⦁ The product has been jumped on or damaged by improper use.
⦁ The product has been used commercially or has been misused in anyway.
⦁ The mattress has been bent or folded in such a way as to cause damage to spring sets.

Information to make note of

Please be aware we have a rigorous quality assurance process in place here at The Elegance Bed Company. However, if there is a manufacturing defect we are more than happy to assist you with any issues. To be covered by our guarantee please contact us within 30 days from the date of delivery when the period of guarantee will begin.

You can be entitled to a full refund or a product replacement if your query is successful. Additional postage may also be refunded also.

If you are unsure of anything please contact us via email on info@theelegancebedcompany.co.uk or via telephone at 07490 436096